Support
Answers to the most common questions. Can't find yours? Contact details are at the bottom.
I didn't receive my sign-in code
Codes usually arrive within a minute — check your spam or junk folder first. If you request several codes in a row, the sign-in service asks you to wait about a minute between requests, so give it a moment and try once more. Each code expires after a short while; always use the newest email.
How do I invite someone to my trip?
Open the trip and tap Share code. You can send the invite with the share sheet, or just read them the short code — they enter it on their home screen under "Join a trip." Anyone who joins can add ideas, vote, and edit the schedule.
How does scouting work?
Move the map to any area you're curious about and tap ✨ Scout this area. Ideas appear on the map as they're found. You can abort a scout at any time, move the map, and scout again for a fresh batch. Search works the same way — it only looks within the area you're viewing.
Does the app work offline?
Yes — your itinerary is saved on your phone whenever you view it, so the plan is readable in airplane mode. You'll need a connection to make changes, scout, or see other people's latest edits; the app syncs up automatically when you're back online.
I'm not getting notifications
Check that notifications are allowed for Jot & Trot in iPhone Settings → Notifications. You'll get a push when someone else adds stops to a shared trip; your own changes don't notify you.
How do hotel stays work?
Schedule a hotel on the day you check in and it automatically carries through each night until check-out — usually the last day of the trip. If you add more than one hotel, the stay is split between them. The nightly price is counted in each day's budget.
How do I delete my account?
Email us from the address on your account and we'll delete the account and its data. See the privacy policy for details.